- HOW CAN I MAKE PAYMENTS ON YOUR WEBSITE?

You can make payments on our website using Mastercard and Visa Credit Cards. Additionally, we accept Apple Pay as a payment method.

- CAN I USE A DISCOUNT CODE OR A GIFT CARD WITH MY ORDER?

Absolutely! During the checkout process, you can apply your gift card or discount code in your cart or on the checkout page. Please note that you can use only one discount code per sale. However, if you possess two different gift cards, you can apply both of them to a single purchase.

- IS IT SAFE TO PROVIDE MY PAYMENT DETAILS WHEN PAYING ONLINE ON YOUR WEBSITE?

Yes, your payment details are safe with us. We utilize Secure Socket Layer (SSL) encryption for every transaction to ensure the utmost security of your order. 

- CAN I MODIFY OR CANCEL MY ORDER?

If your order has not yet been dispatched by our warehouse, we can certainly assist you in changing or canceling the order during business hours. Please contact us at contact@kenatacasablanca.com for further assistance. However, if our warehouse has already packed your shipment, we won't be able to alter or cancel your order. In such cases, you can follow our return process to return the item(s) after receiving your order. 

- WHEN SHOULD I PLACE MY ORDER FOR HOLIDAYS DELIVERY?

We will make every effort to process and ship your order promptly. However, during the busy holiday period, shipping carriers may experience delays, and your order might take longer than usual to arrive.

To increase the likelihood of your order arriving before
the 10th of December, 2023.

You can find all the answers in the Shipping & Returns section. Click on the link

To take care of your KENATA bag, our best advice is to read the Care Guide section, on the link

How do I order a gift card?
You can purchase a gift card via this link : . You’ll need to select the amount you would like to put on the gift card and follow the prompts to complete your purchase. Your gift card will be emailed to the selected recipient within 24 hours of purchase. Gift cards cannot be combined with any promo code and cannot be purchased with a merchandise credit.

Can i use my gift card in store ?
Yes! Your Cuyana Gift Card can be used for either in store or online purchases.

Where can i find my Gift card credit ?
When you’re ready, enter your gift card code at the checkout. If you are using the same email, the code will be automatically applied and the amount deduct from your order total. Trouble finding your card balance? Email us at contact@kenatacasablanca.com and we’ll help you out.

If you encounter technical issues, you can often resolve them by clearing your browser's cache and cookies. Alternatively, try using a different device or browser.

Having trouble paying with your credit card? Please note that we only accept credit cards with 3D secure to prevent fraud. If you do not have a 3D secure-enabled card, consider using an alternative payment method.

If you continue to experience difficulties, please get in touch with us by sending an email to contact@kenatacasablanca.com . Kindly explain the issue clearly and include screenshots of the problem for better assistance.